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Working with us

We put our customers at the heart of everything we do, and we always strive to offer a first-class service.

Here are some of the questions we are most frequently asked by customers. We hope you find this helpful, but if you have a question or need information that is not listed here, please get in touch.

Do I need to give you advanced notice before sending work to you?

No, we can turn your job around at short notice if required. Just get in touch and let us know your requirements.

Do you accept impressions?

Yes. We recommend that they are wrapped in damp cotton gauze and placed in a self – seal plastic bag to keep them moist during transit. Postage paid bags and boxes are provided on request.

What is the turnaround time?

7 -10 days, but we will work to your time – frame should this not be acceptable.

What about urgent work?

Retainer repairs and all other urgent work is usually completed in 24 hours. There is no extra charge.

Can I leave the design of the appliances to you?

We’ll be very happy to help you with the design of your appliances and make suggestions based on your treatment plan.

Do you have an environmental policy?

Yes we do. As a company, we adopt a responsible attitude towards the environment, and wherever practical, use recyclable materials in packaging and production processes.

How are my appliances delivered?

It varies. We reconcile the volume of work with the importance of urgent delivery. A Suitable method of dispatch is then chosen. This can be either 1st class post, Royal Mail Special Delivery or the services of a reputable courier. Our prices include delivery costs within the United Kingdom.

How do I settle my account?

You will receive a statement at the end of each month. Payment is due 21 days from receipt of this.

Do you do ‘home visits’?

Of course. If you would like a member of our laboratory team to visit you, we will be happy to arrange this at your convenience.

Do you have a discount scheme?

Yes, we do offer a discount scheme, based on the monthly value of your account with us. For more details please contact us.

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Currently, when you take an impression for a final retainer you have to remove the brackets to get the best result. However, this leaves your patient without retention at a crucial point in their treatment. 

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